AI customer support that answers, acts and scales across every channel
Train one agent on your website and documents. It answers customers, captures leads, books appointments, completes approved actions and hands conversations to your team across chat, social, email, SMS and phone.
Personalized walkthroughs for businesses and agencies.
Your support agent
Powered by Supportweave
Every channel’s conversations, one inbox, one agent.
Two ways people use Supportweave
The platform is the same. The commercial model, the console and the conversation we'll have with you are not.
Automate customer support for your business
- Answer the questions your team repeats all day
- Capture leads and book appointments in the conversation
- Bring every channel into one inbox
- Escalate complex cases with the full context attached
Sell AI support under your own brand
- Create branded workspaces for every client
- Use your own logo and supported custom domain
- Allocate pooled credits across your client base
- Set client-level limits and see usage in one place
What the platform does today
- 8 supported customer channels
- Knowledge-grounded answers
- Human handoff with full context
- AI actions and appointment booking
- White-label client workspaces
- Usage and credit controls
One brain, every channel
Pick a channel. The knowledge, the personality and the approved actions stay the same — and every conversation lands in the same inbox.
An AI support agent on your website
Add one script tag and your agent goes live on every page of your site, answering instantly, capturing leads, and handing off to your team when a person is needed. The widget is Shadow-DOM isolated, so it never clashes with your styles.
- Go live with a single script tag, no rebuild
- Brand the colors, logo, greeting, and suggested questions
- Capture leads with inline validation, on your schedule
- Proactive triggers and timezone-aware business hours
- Per-answer feedback and a CSAT rating on chat end
Conversations that finish something
Deflection is the least interesting outcome. These are the other three.
Resolve requests
Answer repetitive questions using verified business knowledge.
Capture opportunities
Collect contact information, qualify intent and route valuable conversations.
Book appointments
Connect supported scheduling systems and guide customers to available time.
Complete actions
Look up information, create tickets and call approved APIs or webhooks.
What setting one up looks like
Configuration rather than engineering. We walk through the first pass with you.
- 1Add website pages, documents and FAQs
- 2Review the imported knowledge
- 3Test real questions in the playground
- 4Configure approved actions and escalation
- 5Connect the channels you use
- 6Monitor outcomes and knowledge gaps
What changes for your support team
The repetitive volume and the after-hours gap stop being your team's problem.
Run AI support as a service, under your own brand
One console, every client. Branded workspaces, pooled credits you allocate, per-client limits, and performance you can report on — priced however your agency wants to price it.
- 1Create a client workspace
- 2Apply your agency branding
- 3Add that client's knowledge
- 4Configure channels and actions
- 5Allocate usage from your pool
- 6Set client-level limits
- 7Review performance per client
- 8Charge under your own commercial model
It knows what it doesn’t know
When a conversation needs a person it escalates with everything already attached. When an answer is missing, that gap becomes a measurable thing you can fix.
Escalation with the context intact
- Escalates on customer request, detected intent, or your own rules
- Your teammate gets the full transcript and customer details
- Internal notes stay internal; the suggested reply is a draft, not a send
- The conversation keeps its history when it goes back to the agent
Quality you can inspect
- Evaluation cases you run before customers see a change
- The sources behind an answer, visible in your dashboard
- Unanswered questions recorded as knowledge gaps
- Failed actions and escalation reasons, surfaced not buried
Why we built this
Every small team we talked to was having the same week. The same ten questions, asked again and again, across a website chat, two social inboxes and a phone that rings while you’re serving someone else. Messages missed at 9pm. A customer asking something the team had already answered on their own website, three years ago.
What struck us is that nobody was short of answers. The answers were already written down — in their site, their docs, the replies they type out every day. They were just trapped somewhere a customer at 11pm couldn’t reach.
So we built the thing we kept describing to them: one agent that learns from what you’ve already written, answers wherever someone asks, shows where each answer came from, and says “I don’t know” and fetches a human rather than guessing. It won’t replace your team. It gives them back the hours the same ten questions were taking.
Controls around real customer conversations
The agent handles your customers' messages and your business knowledge. These are the controls that come with it.
Audit trail
Every security and account event is logged: who did what, when, with CSV export.
GDPR export & erasure
Per-workspace data export and right-to-be-forgotten delete, built in.
Data retention
Set a per-workspace window; a daily job auto-purges old conversations and messages.
Secrets encrypted at rest
Channel credentials are AES-GCM encrypted at rest and are not exposed to the model or to client-side code.
Enforced 2FA
TOTP two-factor enrollment and an enforced login challenge.
Outbound safety (allow-list)
Outbound agent actions are restricted to destinations you've explicitly allow-listed, with server-side protections on every outbound request.
Published pricing, for both models
Plans are currently set up through guided early-access onboarding. The below are the figures.
Prices are in USD and exclude applicable taxes.
Frequently asked questions
The questions we're asked most before a walkthrough.
What does setup involve?
Three steps: paste your website URL so we crawl it, brand the widget, and drop one script tag on your site. No engineers, no migration, and we walk you through it.
Where does the AI get its answers?
Only from the knowledge you give it: your crawled website, uploaded docs, and FAQs. It uses hybrid retrieval, lets you review the sources behind each answer in your dashboard, and says 'I don't know' instead of making things up.
Which channels can it support?
Your website widget, WhatsApp, Messenger, Instagram, SMS, Slack, email, and phone calls via the AI voice agent, all flowing into one unified inbox.
Can it do more than answer questions?
Yes. It can capture leads, book appointments via Cal.com or Calendly, look up orders, create tickets, and call your own APIs, with every action logged.
What happens when the AI can't help?
It hands off to a human with the full conversation context, and your agents get an AI copilot, canned replies, notes, SLAs, and CSAT.
Is my data secure?
Yes, encrypted secrets, enforced 2FA, audit logs, GDPR export and erasure, data-retention controls, and strict per-workspace tenant isolation.
How do I get access to Supportweave?
Access is guided while we're pre-launch. Book a demo and we'll walk you through an agent built from your own content, then set your workspace up with you as part of early-access onboarding.
See Supportweave with your own support workflow
Share your website and we’ll build the walkthrough from your own content — the questions your customers actually ask, on the channels you actually use.
We’ll build your walkthrough from your own website, questions and channels.